Privacy Policy

1. Information We Collect

We may collect the following information when you contact us or request an appointment:

• Full name
• Phone number
• Email address
• Appointment details
• Messages you send to us
• Any information you voluntarily provide during communication

We do not intentionally collect sensitive medical information through this website unless you choose to provide it.

2. How We Use Your Information

Your information may be used to:

• Respond to your enquiries
• Schedule or manage appointments
• Communicate appointment confirmations or updates
• Provide customer support
• Improve our services and website
• Comply with applicable legal obligations

3. WhatsApp Business Communication

We use the WhatsApp Business Platform to communicate with patients who choose to contact us via WhatsApp.

By sending us a message on WhatsApp, you consent to receiving replies and appointment-related communications through WhatsApp.

WhatsApp messages are processed by Meta Platforms, Inc. in accordance with their own Privacy Policy and Terms of Service. We recommend reviewing Meta's privacy practices before using WhatsApp to communicate with us.

Please avoid sending highly sensitive medical information through WhatsApp unless necessary.

4. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or online storage is completely secure.

5. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared when:

• It is necessary to provide healthcare-related services requested by you.
• Required by applicable law or legal process.
• Necessary to protect our legal rights or the safety of others.

6. Cookies

Our website may use basic cookies to improve your browsing experience and website performance.

You may disable cookies through your browser settings if you prefer.

7. Third-Party Services

Our website may contain links to third-party services including:

• WhatsApp
• Email providers
• Hospital or appointment services

These third-party services have their own privacy policies, and we are not responsible for their privacy practices.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where legally permitted.
• Withdraw your consent for future communications.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended to collect personal information directly from children without the involvement of a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.